Saskia
Relocations

1. Who We Are

Saskia Relocations is a boutique relocation services company based in Madrid, Spain, providing relocation support primarily to clients in the United States and other international markets. Our contact email is hello@sasrelocations.com.

2. Information We Collect

Information you provide directly: When you fill out our contact form, we collect your name, email address, country of origin, details about your move, and any additional information you choose to share in your message.
Automatically collected information: When you visit our website, we may collect standard server log data such as your IP address, browser type, pages visited, and referral URL. If analytics tools are enabled, additional usage data may be collected (see Section 6).
Cookies: Our website uses cookies. Please see our Cookie Policy for full details.

3. How We Use Your Information

We use the information we collect to:
• Respond to your inquiry and provide the relocation services you have requested
• Send you a personalized relocation proposal or plan
• Schedule and conduct consultations
• Improve and maintain our website
• Comply with our legal obligations
We do not sell your personal information to third parties. We do not use your information for automated decision-making or profiling.

4. Legal Basis for Processing (EU/EEA Users)

Although our primary audience is based in the United States, some users may access this website from the European Economic Area. For those users, we process personal data on the basis of:
• Contractual necessity: to respond to your inquiry and provide services
• Legitimate interests: to operate and improve our website
• Consent: for any optional cookies or marketing (which you can withdraw at any time)

5. Your California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
• Right to Know: You may request disclosure of what personal information we collect, use, disclose, and sell.
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: You may opt out of the sale of your personal information. We do not sell personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
To exercise any of these rights, contact us at hello@sasrelocations.com. We will respond within 45 days.

6. Analytics

We may use Google Analytics or similar tools to understand website traffic and usage patterns. These tools use cookies and may collect anonymized data about your interaction with this site. If you have declined analytics cookies via our cookie banner, these tools will not be activated.
You can also opt out of Google Analytics across all websites by installing the Google Analytics Opt-out Browser Add-on.

7. Data Retention

We retain your contact information for as long as necessary to respond to your inquiry and provide our services, or for a maximum of 3 years unless you request deletion earlier. Server log data is typically retained for 90 days.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website is served over HTTPS. However, no method of transmission over the internet is 100% secure.

9. Third-Party Services

Our contact form is processed through a secure form handler. We use Google Fonts (loaded from Google's servers), which may collect minimal usage data. We do not embed third-party advertising or tracking pixels.

10. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by updating the "Last updated" date at the top of this page. We encourage you to review this policy regularly.